Contact us

Our address

Garston Business Centre
2 – 4 St Mary’s Road
L19 2RY

Our email address

Our phone lines are open

Monday – Friday: 09:00 – 12:00
Saturday & Sunday: Closed
Tel: 0151 448 0565

Book an in-branch appointment

If you’d like to visit us in branch, please book an appointment with us at

Check your balance

Check your account balance by text

Text “RCU” to 80011 (you need to give us your mobile number first)

Check your account balance online

Once you’ve registered online it’s easy and quick to check your balance.

Check your Engage Card balance

It’s easy and quick to check your balance online.

How to make a complaint

All credit unions have a complaints policy. If you have a complaint about Riverside Credit Union, you can make it by letter or email to the Complaints Officer. Find out more about our Complaints Policy and Procedure.

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