11th of September 2018.

Dear Member, ​​​​​​​​​

We write to inform you of a recent incident which has happened here at your credit union.

On Monday 3rd September our server was subject to a Ransomware Attack, this was discovered soon after and we immediately appointed an independent IT security company to conduct a thorough forensic investigation and scan of all our IT systems.

They have since reassured us that no information was accessed during this attempt and your information was safe.

Riverside Credit Union would like to reassure you the incident caused no detriment to members’ wellbeing and no data was compromised or stolen. Subsequently we have taken additional steps to future proof ourselves against any such event.

Although no money or data was taken during this failed attack on our security, we feel it only right to inform you that the incident occurred, and to reassure you that there is no reason to be concerned. We have notified all the relevant law enforcement and regulatory agencies regarding the incident and we are following their advice in relation to reporting the incident.

Riverside Credit Union is now initiating plans according to our security policy utilising our backup systems.

Our on-line services have been temporarily unavailable but will resume shortly. In the interim can we kindly ask for your continued patience while we take the necessary actions to get back up to speed.

We expect all accounts to be up-to-date as soon as is humanly possible and staff are working flat out on your behalf.

Riverside Credit Union is updating you of the incident and what steps should be taken if anyone is in any doubt about their data security with us or any other organisation holding your personal information.

We remain operational and members who require further information can contact the credit union on 0151 448 0565.

Just to reiterate, Riverside Credit Union take the safe keeping of your information extremely seriously.

Yours sincerely,

Mike Knight

On behalf of the Board of Directors