We use the 1872° Culture™ Temperature Check survey to find out how our members feel about us and the service we provide.
We ask our members to read 18 statements and rate their feelings about each. They can answer either Strongly agree, Very much agree, Agree, Disagree, or Strongly disagree. We use the results to improve our service.
Here are our latest results.
Our Values
Statement
Strongly agree
Very much agree
Agree
Total
Statement
I would recommend this Credit Union to a friend, over a bank
Strongly agree
74%
Very much agree
13%
Agree
7%
Total
94%
Statement
The technology employed by this Credit Union is easy to use and navigate
Strongly agree
60%
Very much agree
22%
Agree
12%
Total
94%
Statement
The range of products and services I receive at this Credit Union fully meets my financial needs
Strongly agree
62%
Very much agree
22%
Agree
9%
Total
93%
Statement
This Credit Union offers me good value for money
Strongly agree
67%
Very much agree
18%
Agree
9%
Total
94%
Statement
This Credit Union offers products and services that are appropriate to my needs
Strongly agree
62%
Very much agree
22%
Agree
10%
Total
94%
Statement
I am proud to be a member of this Credit Union
Strongly agree
78%
Very much agree
11%
Agree
7%
Total
96%
Our Behaviours
Statement
Strongly agree
Very much agree
Agree
Total
Statement
I feel this Credit Union puts its members 'at the heart' of everything it does
Strongly agree
63%
Very much agree
22%
Agree
11%
Total
96%
Statement
This Credit Union takes the time required to understand my needs
Strongly agree
62%
Very much agree
23%
Agree
11%
Total
96%
Statement
This Credit Union behaves professionally in all its dealing with me
Strongly agree
78%
Very much agree
13%
Agree
7%
Total
98%
Statement
I feel that all my dealings with this Credit Union are treated in a confidential manner
Strongly agree
74%
Very much agree
17%
Agree
7%
Total
98%
Statement
I intend to do further business with this Credit Union
Strongly agree
75%
Very much agree
13%
Agree
8%
Total
96%
Statement
I feel the staff of this Credit Union have a thorough knowledge of products and services available
Strongly agree
73%
Very much agree
16%
Agree
8%
Total
97%
Our Standards
Statement
Strongly agree
Very much agree
Agree
Total
Statement
I feel, if I have difficulties, this Credit Union will work with me to create a mutually satisfactory resolution
Strongly agree
65%
Very much agree
21%
Agree
8%
Total
94%
Statement
The information provided by this Credit Union is easy to understand
Strongly agree
69%
Very much agree
20%
Agree
7%
Total
96%
Statement
This Credit Union provides me with sufficient detail to make a sound decision
Strongly agree
64%
Very much agree
22%
Agree
9%
Total
95%
Statement
This Credit Union responds efficiently to my queries
Strongly agree
67%
Very much agree
20%
Agree
7%
Total
94%
Statement
The documentation provided by this Credit Union fully alerts me to my obligations
Strongly agree
64%
Very much agree
22%
Agree
11%
Total
97%
Statement
Digital banking options are easy to use and reliable
Strongly agree
56%
Very much agree
25%
Agree
14%
Total
95%
Source: 1872° Culture™ Member Temperature Check, @ 11/10/2024